I'm utterly outraged that they have gone downhill recently and I can't see that they will turn things around, judging by the poor reviews and the competition.įorced to cancel. With reluctance (after all the years getting my backup on the cloud) I am forced to terminate this amateur service. There's little evidence that they've been concentrating on that.
CRASHPLAN CRASHES PROFESSIONAL
All in all this is not the professional business service Crashplan forced on their customers when they removed the home user option (wanting to concentrate on business clients, they said). I also wanted to change my bank details but that revealed another (know) issue, so another workaround was suggested. Despite following the instructions to reduce it (purging old versions) the issue continued. They said that it was because my backup was too large (around 4.5Tb) and had several versions of each file. That went on for nine days (the time in which the customer service took to get back). Theses intrusions got worse until I encountered a 'waiting for connection' issue. Both interuptions take hours or days to complete. I persevered and things were OK for most of that time until I encountered a persistent cycle of 'routine maintenance' and synchronisation (preventing both backing up and restores). I have been with Crashplan since 2017 and have spent over two years getting my initial backup completed due to my slow internet. Avoid this service unless you just need version history for live, in-use, existing files on your systems. They do not promote this deficiency on their website, and have now lost hundreds of GB's of my data because I have relied on them as a backup provider. They have the statement like "Customize deleted file retention", which means you can have LESS than 90 days of backup. Computer crashed? You'd better recover every file in entirety, including the ones that you don't know are gone/corrupt/missing, within 90 days or less, or your data is lost forever. Deleted files are only retained for up to 90 days, so if you lose a file it's gone for good unless you are able to identify and fix it in that 90-day window from when it disappeared. ĝeleted files retention limited to 90 days This message equates to: "find and restore all of your critical deleted files that you've backed up with us, or lose them." CrashPlan for Business now only provides a version history for EXISTING files and a "recycle bin" of deleted items for 90 days.
CRASHPLAN CRASHES SERIES
Their notification to users was: Starting October 20, 2021, we will release a series of automatic updates to implement the following changes on all devices: As of October 2021 CrashPlan for Business is no longer a backup service, deleted masses of critical backed-up data, and has confirmed that action in communications and on their website. I have been using CrashPlan for almost a decade, and am an IT Architect with 20+ years of experience. Not a backup anymore: Code42 deleted over 9 years of backups by changing their terms.
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